The highly effective, however easy-to-use, options of STAAH have resulted in vital enhance in on-line attain and income for the northeast Indian resort.
The Greenwood Resort, Beltola is a boutique hospitality model that echoes the traits of an evergreen forest, humbly opens the gateway to the largely unexplored lands of the Seven Sisters of Northeast India, the place pure wonders and vibrant traditions abound.
It invitations company from the world over to step into its realm and expertise the grandeur of this nook of India in a setting that consciously blends luxurious with nature.
The group has three luxurious properties in Northeast India, together with two in Guwahati and one in Tezpur.
Challenges earlier than STAAH
Earlier than implementing STAAH, the group property confronted challenges in managing on-line bookings effectively. Coordinating availability throughout a number of channels was a cumbersome process, typically resulting in overbookings or missed alternatives. Moreover, handbook updates and discrepancies in pricing precipitated confusion amongst company and affected the model’s total fame.
The outdated distribution and reserving administration system was taking its toll on the staff and income of the group.
Adopting the STAAH platform
STAAH’s fame as a efficiency driver for properties of all measurement, and its excessive requirements in buyer help bought The Greenwood Resort, Beltola to interact with the STAAH staff. From the primary demo, the staff was satisfied that this was the platform to drag them out of its conventional distribution and reserving mannequin.
Upon implementing STAAH, The Greenwood Resort, skilled a transformative shift in its operations. Its staff appreciated STAAH for its user-friendly interface and complete functionalities, which drastically lowered the resort’s workload and streamlined the web distribution and reserving course of.
Establishing new on-line journey brokers (OTA) channels throughout and after the preliminary set-up was easy. STAAH’s strong buyer help emerged as a vital asset, offering immediate help and guaranteeing uninterrupted operations. This well timed help continues to this point.
The STAAH affect
The adoption of STAAH yielded tangible advantages for The Greenwood Resort, Beltola, together with elevated effectivity, time financial savings, and enhanced income technology. The numerous time financial savings in automating processes has allowed the workers to focus extra on delivering personalised visitor experiences quite than administrative duties.
The final one yr of STAAH implementation has seen a big replace in income, together with commission-free direct bookings, and an expanded on-line attain. The platform’s reliability and effectivity helped mitigate disruptions and ensured continued enterprise success.
Whereas the Greenwood staff is but to discover and use all of STAAH’s options, the real-time stock and pricing replace is one they worth essentially the most. Pricing technique is boosted by STAAH’s dynamic pricing information and strong insights.
STAAH’s buyer help has been a stand-out within the final one yr, extremely beneficial for his or her experience and responsiveness.
By adopting STAAH, The Greenwood Resort, Beltola have efficiently minimised human errors and automatic essential performance. STAAH as cemented its place as a significant ally in serving to the group obtain these goals and sustaining competitiveness within the dynamic hospitality panorama.
Discover out extra about The Greenwood Resort, Beltola, Guwahati at www.thegreenwoodhotels.com/the-greenwood-guwahati
STAAH channel supervisor a recreation changer for The Greenwood Resort, Beltola was final modified: April twenty fourth, 2024 by
