Wonderstone Glacier, a boutique lodge nestled 20 miles from Glacier Nationwide Park in Colombia Falls, Montana, prides itself on providing a novel visitor expertise amidst breathtaking pure environment. With a concentrate on trendy aesthetics and seamless service, Wonderstone Glacier caters primarily to out of doors fanatics and journey seekers visiting the famend nationwide park.
Challenges earlier than SiteMinder
Earlier than integrating SiteMinder into its operations, Wonderstone Glacier encountered difficulties in increasing its attain by on-line journey businesses (OTAs). The lodge aimed to attach with a wider array of OTA platforms, together with smaller gamers, to maximise its visibility and bookings. Nonetheless, managing these smaller OTAs posed vital challenges, since they lacked the effectivity and professionalism of established platforms like Reserving.com and Expedia.
Clayton Myett, the Normal Supervisor, expressed frustration with outdated PMS techniques and conventional channel managers, highlighting the necessity for an answer that seamlessly merged lodge administration experience with trendy software program engineering.
“SiteMinder is an apparent instance of a platform which is aware of what its doing in each spheres and constructed one thing from the bottom up.”
Adopting SiteMinder’s platform
Upon implementing SiteMinder, Wonderstone Glacier skilled a transformative shift in its operations. Clayton Myett lauded SiteMinder for its user-friendly interface and complete functionalities, which drastically lowered the lodge’s workload and streamlined the reserving course of.
With SiteMinder’s help, Clayton emphasised the convenience of organising new OTA channels and the environment friendly administration of reservations throughout varied platforms. Moreover, SiteMinder’s sturdy buyer help emerged as an important asset, offering immediate help and making certain uninterrupted operations.
“SiteMinder made it method simpler to work with smaller OTAs, permitting us to attach shortly and effectively.”
The adoption of SiteMinder yielded tangible advantages for Wonderstone Glacier, together with elevated effectivity, time financial savings, and enhanced income technology. Clayton famous vital time financial savings in automating processes, permitting the lodge employees to focus extra on delivering personalised visitor experiences relatively than administrative duties.
Furthermore, throughout a interval of renovation and rebranding, SiteMinder proved instrumental in sustaining reserving momentum and facilitating a clean transition for the lodge.
Affect on income and market struggles
Wonderstone Glacier witnessed a notable uptick in bookings and income following the implementation of SiteMinder.
Clayton affirmed that SiteMinder performed a pivotal function in navigating market challenges and supporting the lodge by durations of transition and progress. The platform’s reliability and effectivity helped mitigate disruptions and ensured continued enterprise success.
“Anybody who’s utilizing any type of legacy software program ought to completely swap to SiteMinder instantly to avoid wasting themselves an enormous headache.”
24/7 buyer help
Clayton Myett praised SiteMinder’s buyer help, ranking it 5 out of 5 stars for its experience and responsiveness. He emphasised the platform’s suitability for all hoteliers, notably these grappling with legacy software program or in search of to reinforce operational effectivity by expertise.
As Wonderstone Glacier endeavors to minimise human error and optimise automation, SiteMinder emerges as a significant ally in attaining these goals and sustaining competitiveness within the hospitality panorama.
By leveraging SiteMinder’s progressive options, the lodge efficiently navigated market challenges, streamlined operations, and unlocked new income streams. SiteMinder stays an indispensable associate in realising its imaginative and prescient of hospitality excellence amidst the majestic backdrop of Glacier Nationwide Park.
Thanks Clayton and sustain the nice work at Wonderstone Glacier!
