Wapa di Ume, initially established as a household residence in Ubud in 1993 with simply 4 items, has undergone vital progress through the years. In 1996, the property expanded to 18 rooms and joined a neighborhood lodge chain underneath the identify Waka di Ume. By 2012, Wapa di Ume had determined to grow to be an unbiased lodge, present process main renovations and including 15 extra rooms, bringing the whole to 33 rooms.
The resort’s philosophy and structure is deeply rooted within the Balinese idea of Tri Hita Karana, which emphasises the three basic relationships: between people and nature, amongst fellow people, and with God. Over 60% of the property’s land is preserved as gardens, creating concord between the buildings and the pure atmosphere.
Wapa di Ume actively helps the local people, internet hosting cultural dinners the place youngsters from close by villages carry out conventional Balinese dances, with a portion of the proceeds donated to native foundations. The resort additionally prioritises hiring employees from the local people, additional strengthening its connection to the area.
To offer friends with the final word consolation, Wapa di Ume presents a spread of services, together with six room sorts equivalent to lanai, suites, and pool villas, in addition to a gymnasium, two swimming swimming pools, a restaurant, and a complimentary shuttle service for friends wishing to discover Ubud. With its harmonious mix of nature and tradition, Wapa di Ume presents friends a tranquil and genuine expertise within the coronary heart of Ubud.
Handbook price updates inflicting complications
Earlier than adopting SiteMinder in 2015, Wapa di Ume confronted vital day-to-day challenges in managing room charges.
“It used to take as much as half-hour to replace charges from the system to the net channels,” stated I Gede Nusantara, Assistant Director of Gross sales at Wapa di Ume.
This guide course of required updating every channel individually, as much as thrice per day. Not solely was this time-consuming, nevertheless it additionally elevated the chance of errors and inconsistencies throughout reserving platforms. The results of this will embrace double-bookings and visitor frustration, resulting in a lack of income and status.
It was clear to the group that they wanted to discover a higher manner of distributing and managing the property’s stock.
Eradicate complexity and enhance income
What should you might enhance your lodge’s effectivity and income whereas additionally lowering your workload? Our lodge platform helps you do precisely that.
Easy operations and extra management
After evaluating a number of programs, Wapa di Ume finally selected SiteMinder to offer a channel administration resolution as a part of its lodge platform – the one software program platform that may unlock a lodge’s full income potential.
In accordance with Gede, SiteMinder stood out for a number of causes. The system’s user-friendly interface and complete options made managing channels simpler and extra environment friendly. The dashboard’s clear structure simplified duties, and SiteMinder’s intensive channel connectivity was unparalleled.
“Initially, Wapa di Ume was solely related to 5 on-line channels. However after switching to SiteMinder, we now work with greater than 30 channels,” Gede shared.
On high of SiteMinder’s B2B channel connections permitting Wapa di Ume to broaden its market attain, the combination with the resort’s PMS and reserving engine was seamless, serving to to streamline operations.
The ‘price multiplier’ was a very helpful function in SiteMinder’s platform for robotically mapping room charges throughout completely different channels. Moreover, the ‘restrict price plan’ function allowed Wapa di Ume to manage room availability or closures on sure channels robotically, lowering the chance of overbooking.
Outcomes that talk for themselves
Since implementing SiteMinder, Wapa di Ume has seen vital constructive outcomes. Within the first 12 months, the proportion of on-line bookings elevated dramatically, from simply 30% to 60%. Direct bookings additionally rose by 10% in comparison with the earlier 12 months.
SiteMinder has not solely streamlined Wapa di Ume’s channel administration course of however has additionally enhanced operational effectivity and boosted total bookings.
“If requested to price how doubtless I’m to suggest SiteMinder to different properties on a scale of 1-5, I’d give it a 5. I extremely suggest SiteMinder to different hoteliers,” Gede stated.
Thanks for the good suggestions Gede! SiteMinder is dedicated to supporting Wapa di Ume in attaining even larger milestones sooner or later!
