Nestled within the serene coastal city of Chatham, Massachusetts, The Queen Anne Inn Cafe & Lounge was established over 4 a long time in the past. With 34 uniquely appointed rooms, this charming retreat caters to an viewers searching for tranquility in a vibrant seaside neighborhood. We spoke to Dana Weinkopf, the innkeeper, to know extra the enterprise and the crew’s journey with SiteMinder.
Limitations earlier than SiteMinder
Earlier than adopting SiteMinder’s industry-leading platform, the inn relied on conventional on-line distribution strategies, together with on-line journey brokers (OTAs) like Reserving.com and Expedia, and phrase of mouth. Managing bookings throughout a number of platforms was time-consuming and inefficient attributable to every OTA having its personal system, which regularly slowed down reconciliation processes. The necessity for a unified system to streamline distribution and administration in a single place turned urgent.
Driving income and adaptableness
Becoming a member of SiteMinder has remodeled day by day operations at The Queen Anne Inn. “Automated reservation administration has considerably diminished our workload,” Dana defined.
“We will now focus extra on enhancing visitor experiences relatively than managing handbook entries and potential reserving conflicts.”
SiteMinder supplied a streamlined answer built-in with our PMS, making certain seamless administration of stock and bookings. Since implementing SiteMinder, the inn has seen notable enhancements in bookings and income. Dana famous:
“The actual success lies in our capacity to adapt and compete successfully in a dynamic market. SiteMinder’s instruments have empowered us to optimize our on-line visibility and appeal to extra friends.”
Seamless PMS integration
Reflecting on the mixing strategy of their PMS with SiteMinder, Dana described it as a brand new and sensible idea that enabled a easy transition from conventional methods to fashionable, complete, channel administration. She famous that the mixing was quick and simple. Dana emphasised this level.
“While different PMS and channel supervisor integration choices exist, they don’t match SiteMinder by way of high quality, degree of service, or whole-hearted strategy.”
Higher processes, much less work, extra income
What for those who may increase your lodge’s income whereas additionally decreasing your workload? Our sensible lodge platform helps you do precisely that.
Wanting forward
Dana stays dedicated to innovation and visitor satisfaction.
“Our partnership with SiteMinder has been transformative, it’s not nearly managing rooms; it’s about creating memorable experiences that hold friends coming again.”
With SiteMinder as a trusted associate, the inn not solely meets however exceeds the expectations of its discerning clientele, making certain every visitor’s journey is as distinctive because the Cape Cod shoreline.
Thanks Dana and we want The Queen Anne one of the best of luck sooner or later!
