The Beautique Lodges is a gaggle based mostly in Lisbon, Portugal, combining magnificence with the boutique resort expertise to create distinctive journeys for company who go to one of many 4 properties inside the portfolio.
- Figueira embodies the fantastic thing about the fig tree, with inside design impressed by its leaves and ripe fruit.
- WC invitations company to unplug, refresh, and delight in consolation and cleanliness.
- Madalena is a ‘tribute to the female universe’.
- Dos Reis permits company to reside like kings, combining historical past with up to date design.
No matter alternative they make, company will likely be in for a magical and memorable keep.
“All our inns are in a main location, exhibit distinctive buyer care, and supply the utmost consolation to company,” stated João Tavares, Gross sales and Advertising and marketing Supervisor.
“We consider ‘the beautique expertise’ units us other than the competitors. It shortly turns into a central a part of the traveller’s notion of the vacation spot and units the bar for all of the remaining experiences they’ll have within the metropolis.”
Errors and overbookings prompted the seek for a greater tech answer
Regardless of the breathtaking guest-facing expertise, the scenario for The Beautique Lodges on the backend was not so fairly.
Because of an inferior channel administration answer, the group was encountering frequent synchronisation issues between its PMS, channel supervisor, and OTA connections. This prompted knowledge errors and overbookings.
“These points negatively impacted {our relationships} with each companions and company,” talked about João. “It finally prevented us from specializing in our strategic objectives and resulted in missed alternatives.”
To rectify these challenges, the crew went searching for a best-in-class answer and located that SiteMinder’s platform was completely suited to their wants.
Simpler administration, extra income, much less work
What if you happen to may increase your resort’s effectivity and income whereas additionally lowering your workload? Our sensible resort platform helps you do precisely that.
An evening and day change in fortunes
SiteMinder turned one in every of The Beautiques precedence investments and the choice to undertake the award-winning platform shortly paid off.
“SiteMinder provides us considerably improved peace of thoughts,” stated João.
Not solely has SiteMinder ironed out the mixing kinks beforehand confronted, it has opened up a brand new world of alternative for the group.
“The power to connect with a a lot wider vary of channels has supplied us with extra strategic choices and allowed us to efficiently pursue leads and partnerships that will have been out of attain with our former system,” he continued.
“Our prime precedence was automation – so we might be free to pursue new and artistic ambitions. We are actually on this place because of SiteMinder and different strategic investments.”
Improved gross sales effectivity and clean enablement
As a result of SiteMinder possesses an unrivalled ecosystem of companions and integrations, The Beautique Lodges has been capable of goal particular markets and implement new approaches to gross sales and advertising – making certain that the enterprise can develop and flourish.
“The truth that SiteMinder is extra environment friendly to carry out actions has additionally not directly boosted gross sales,” added João.
“The elevated velocity and ease of creating updates on the platform has allowed us to react extra shortly and handle our listings extra successfully.”
All of this backed by a help crew that’s out there and able to assist with queries and duties always, so inns by no means miss a beat.
“The promised deadlines have all the time been met,” stated João. “Typically the response time has been faster than anticipated. I’ve additionally contacted help by way of telephone throughout extra pressing occasions and the method was clean and straightforward to deal with.”
So, what does the expertise imply on the subject of advising different hoteliers about options which are at present out there available on the market?
“I’ve but to discover a answer that provides a greater price-to-quality ration than SiteMinder,” affirmed João.
“My determination to decide on SiteMinder was based mostly on belief within the product and the attention that it has maintained its dominant place out there. This reliability saved it prime of thoughts as a most popular choice.”
Thanks João in your wonderful suggestions. We want The Beautique Lodges and all its company the easiest sooner or later!
