Nestled on a serene 17-hectare peninsula bordering the idyllic Tuyen Lam Lake, a mere six kilometres from the guts of Dalat Metropolis, Terracotta Lodge & Resort is a harmonious mix of contemporary architectural class and the enchanting ambiance of pine forests and misty mountains. With 240 well-appointed lodge rooms and 90 fascinating lake-view villas, the resort provides company the chance to immerse themselves in one in all Vietnam’s prime locations, identified for its temperate local weather.
The resort boasts 21 splendid penthouses, every that includes 3 to five bedrooms, a spacious residing space, a devoted workplace area, and a fully-equipped kitchen. Designed to cater to the wants of households or teams of mates on trip, these penthouses are an ideal sanctuary to return to after a day of exploration.
SiteMinder lately spoke with Mr.Lê Tấn Triết, Director of Gross sales & Advertising of Terracotta Lodge & Resort.
Stock administration a problem to be solved
As with every fashionable lodge, managing stock and bookings was a relentless activity for the workforce and one which turned frustratingly difficult.
“As the most important lodge in Dalat with many room sorts, Terracotta Resort was in a state of affairs the place stock administration on greater than 10 OTA channels turned more and more troublesome,” stated Mr. Triết,
“The shortcoming to replace rooms and charges instantly is a possible impediment to income move and a relentless impediment for workers. Moreover, the lodge lacked seamless integration with our on-line reserving engine, which means the lodge couldn’t settle for direct bookings. This meant there was a restricted alternative to flee OTA fee charges for every reserving.”
Needing a product that would improve bookings and streamline operations, Terracotta sought the counsel of fellow hoteliers, who unanimously advisable SiteMinder, the main supplier of lodge know-how options.
SiteMinder’s channel supervisor and reserving engine options particularly have been a game-changer for the enterprise.
“Channel administration instruments will not be solely instruments to simply and shortly shut and open rooms for accommodations and OTAs channels, but additionally an efficient advertising technique technique when accommodations can proactively learn analytics collected from SiteMinder,” stated Mr. Triết.
“Effectivity was the important thing consider adopting SiteMinder as an answer. We needed to have extra effectivity in coping with prospects and lower down our time logging into all of the OTA extranets to replace availability and charges.”
SiteMinder lives as much as its stellar status
“Terracotta Lodge & Resort Dalat has been utilizing SiteMinder for the previous eight years, and the outcomes are astounding,” defined Mr. Triết.
“Each immediately and not directly, it has enormously simplified our each day operations and made proactive administration higher. Due to this fact, we can have an total view of the market and buyer tastes and start implementing future orientation plans. SiteMinder’s unified platform has simplified the whole course of, permitting us to handle all our gross sales channels from one central dashboard. This has not solely saved us numerous hours however has additionally decreased the danger of errors and overbookings, offering a seamless reserving expertise for our company.”
With SiteMinder, the Terracotta Lodge & Resort was capable of streamline distribution, increase income, and save invaluable time. The workforce was additionally capable of improve direct bookings by 50%.
“The reserving engine has contributed to profitable many buyer teams due to its easy-to-see show and presentation, and easy operation. It gives higher and extra environment friendly outcomes with larger reserving conversions than we noticed with the earlier reserving engine we used. We’d undoubtedly advocate SiteMinder to different hoteliers.”
Thanks for selecting SiteMinder and we want Terracotta Lodge & Resort all the most effective sooner or later!
