In a posh resort distribution world, STAAH made issues easy. The outcomes are evident in boosted income and workers effectivity.
5 many years of service
Sunshine Resorts and Resorts is a Pattaya-based hospitality group with greater than 50 years of expertise in resort administration. Their properties are situated in prime areas round Pattaya [Thailand], a vacationer mecca. From beachy resorts to handy central metropolis areas and celebration scorching spots, Sunshine Resorts & Resorts affords one thing for everybody.
Their properties provide all kinds of rooms, ranging from regular-size rooms to two-bedroom household suites, pool and sea view rooms to flats with absolutely stacked kitchen. In consequence, their target market is extensive, reducing throughout demographics and geographical areas.
Searching for reliability
Earlier than STAAH, Sunshine Resorts & Resorts had tried two different channel managers available in the market. With their huge and different wants throughout room sorts and goal audiences, an environment friendly distribution system was essential. Nonetheless, each earlier platforms disillusioned the hospitality group with their expertise. Delayed and failed updates to charges and availability was a typical incidence leading to overbookings. The group typically accepted decrease charges throughout excessive demand durations to deal with the errors.
To high up the shortage of efficiency, help from each platforms was disappointingly gradual.
STAAH unlocked efficiency and effectivity
STAAH promised to replace all our room charges, availability, and shut and open gross sales instantly throughout a number of channels for a number of properties in real-time by way of their easy-to-use platform. Not like their predecessors, STAAH has lived as much as this promise. Errors and delayed updates are a factor of the previous for Sunshine Resorts & Resorts since they moved to the STAAH channel supervisor.
Since set-up, which took just a few days, it has been easy crusing with STAAH. For Sunshine Resorts & Resorts it was a matter of mapping charges and stock for linked channels by way of STAAH and configuring new ones to leverage STAAH’s mixture of native and international OTAs. As well as, the connection to their PMS was easy. This essential connection makes updates much more seamless.
The user-friendly STAAH dashboard makes it straightforward for workers to open or shut rooms and make updates with confidence from a central dashboard. Pricing choices are guided by STAAH’s easily-accessible insights drawn from the a number of linked on-line channels. Entry to insights has inspired income managers within the group to experiment with confidence, additional fuelling the group’s income development.
Along with the STAAH channel supervisor, Sunshine Resorts & Resorts can also be linked to STAAH ReviewMinder that synthesizes on-line visitor evaluations from a number of platforms. Employees can simply view and reply to on-line evaluations from STAAH’s dashboard so no alternative is missed to capitalise on what visitors need to say about their properties.
A lift in RevPAR
Since shifting to the STAAH platform, Sunshine Resorts & Resorts has seen an enchancment in RevPAR by 50-65%. That is most evident in durations of excessive demand, the place based mostly on STAAH’s insights and stock management options, it’s capable of optimise each room.
Along with efficiency, STAAH has lived as much as its promise of wonderful customer support and technical help. The STAAH group are at all times out there for fast decision of points. In addition they proactively attain out to make sure Sunshine Resorts & Resorts are leveraging all capabilities of the platform to extract most worth.
4 years after implementing the STAAH channel supervisor and ReviewMinder, the Sunshine Resorts & Resorts group couldn’t be happier.
Discover out extra about Sunshine Resorts & Resorts at www.pattaya-hotels.com
Sunshine Resorts stories a 50-65% improve in RevPAR with STAAH was final modified: April 1st, 2024 by
