Royal Caribbean Worldwide is canceling the upcoming cruise of the Icon of the Seas to hold out unscheduled repairs onboard the 2023-built vessel.
“We’re at the moment conducting unplanned upkeep onboard the Icon of the Seas. Whereas our crew is working exhausting to handle this as rapidly as potential, there’s nonetheless some work that must be performed over just a few days whereas the ship is docked,” the corporate stated in an announcement despatched to booked visitors.
Departing from PortMiami on Sep. 28, 2024, the cruise was set to sail to locations within the Western Caribbean, together with Cozumel, Costa Maya and Roatán, in addition to Royal Caribbean’s personal vacation spot within the Bahamas, Excellent Day at CocoCay.
“We perceive the frustration this information might carry and we’re actually sorry for the affect in your trip plans,” the corporate added.
In keeping with its assertion, Royal Caribbean is issuing a 100% refund for affected visitors, which incorporates taxes and charges, in addition to pre-paid packages, gratuities, facilities and shore excursions.
Passengers who paid for the cruise with Future Cruise Credit (FCCs) will obtain a brand new credit score certificates, in addition to a refund of any new funds paid past beforehand licensed quantities.
“Moreover, we wish you to return again and sail with us, so we’re offering you with an FCC within the worth of 100% of your cruise fare paid for use in the direction of one other crusing,” the corporate added.
Flights booked immediately by way of Royal Caribbean will likely be mechanically refunded, the corporate added, whereas passengers that made impartial journey plans may even be entitled to reimbursements.
The corporate stated it should cowl any journey change charges as much as $200 per visitor for home journey and $400 per visitor for worldwide journey.
Royal Caribbean can be updating the present itinerary of the Icon of the Seas, which sailed from Miami to the Jap Caribbean on Sep. 21, 2024.
“The ship is at the moment present process upkeep and can sail at a decreased pace. Unplanned upkeep occurs, and our groups are exhausting at work to rapidly tackle it,” the corporate instructed passengers onboard.
“In consequence, we’ll need to skip our go to to Charlotte Amalie, St. Thomas, and luxuriate in a sea day as a substitute,” Royal Caribbean added.
As compensation, passengers will obtain an onboard credit score equal to sooner or later of the paid cruise fare, the assertion stated.
The ship’s itinerary additionally included visits to St. Maarten and Excellent Day at CocoCay, that are set to happen as scheduled, Royal Caribbean added.
