7-ELEVEN is the biggest comfort retailer chain with over 88,000 shops, and a US headquarters in Irving, Texas, presumably unable to afford a functioning telephone.. How secure is it to work at these shops open 24 hours a day, 7 days every week, and the way safe is it to buy there? An expertise in Dallas, Texas, signifies a transparent company do-not-care coverage.
On April 2, I ended at a 7-Eleven retailer in Dallas, Texas, to purchase a fast gentle drink. Seven-11 is utilized by many vacationers on the street for a fast chunk, drink, or toothpaste. Whereas I used to be ready, I seen two prospects arguing within the retailer. I couldn’t clearly perceive the problem, however they blocked the door.
I walked again to the opposite facet of the shop and noticed a small axe that one of many guys was holding behind his again. I quietly approached the one clerk working. He seemed a bit scared and requested me to name 911 since his telephone was not working. He was the one individual working there at the moment. He indicated to me that his telephone was down.
Whereas watching the 2 guys arguing, I quietly used my earpiece, referred to as 911, and obtained an operator who requested me many questions. I didn’t wish to trigger consideration, so I softly spoke to the 911 officer. She stored asking me questions on their peak, costume, and pores and skin coloration, however by no means about my location. No try was made to ship a police officer to help.
Fortunately, after 5 minutes, one of many guys left, however the man with the axe stayed. He was speaking loudly to himself and eventually left the shop as nicely. I heard him yelling on the different man who had already walked on the opposite facet of the car parking zone. He lastly obtained on a bicycle, and I associated this to the police dispatcher. She mentioned thanks and wished me a superb day, disconnecting me.
I went again to the shop employee and requested about his telephone. He instructed me it had been damaged for a very long time, and his private cell phone was out of battery. Apparently, he had requested for a brand new telephone, however no motion has been taken to date. The shop clerk was very grateful for serving to out. He didn’t even cost me for the soda.
The following day, I contacted 7-ELEVEN customer support on the one quantity they record: 800-255-0711. I used to be given a case quantity. On April 15, I obtained an AI e-mail telling me a regional supervisor would contact me.
I additionally heard from the native supervisor:
My identify is Eric Hale, and I’m the world Chief for the shop on Fitzhugh in Dallas.
First, I want to apologize for the incident that occurred when you had been within the retailer.
I wish to thanks for calling 911 and for bringing this to our consideration.
All shops ought to have a working telephone and a panic button. Once I go to the shop this week, I’ll observe up with the franchisee. Once more, THANK YOU for bringing this to our consideration. Greatest regards, Eric Hale.
This e-mail was obtained on April 15, two weeks after the incident.
One other 10 days after the letter, the telephone within the retailer was nonetheless not working, and in keeping with two totally different clerks at two different visits, they don’t have a panic button both.
I wrote to media relations on April 25 however didn’t obtain a response. Once I referred to as the customer support quantity once more on April 28, I used to be instructed the case was nonetheless open and that he had no new info.
I used to be given a direct line to the media relations telephone quantity: 972-828-701. Sadly, that is one other non-working quantity within the 7-ELEVEN system. I checked with the shop once more right this moment, and no adjustments.
The conclusion can solely warn prospects to be alert when visiting a 7-ELEVEN retailer. I feel the recommendation to employees members is to purchase good life insurance coverage earlier than working for this firm.
To the dangerous guys, I needed to say: This example skilled in ONE retailer might not be typical for all 88,000+ 7-ELEVEN institutions.
