Nestled within the serene landscapes of Nakhon Pathom, only a stone’s throw away from bustling Bangkok, Neera Retreat stands as a beacon of recent hospitality. With distinctive positioning and unwavering dedication to visitor satisfaction, Neera Retreat and its 53 rooms has turn out to be a most well-liked alternative for travellers searching for tranquillity and rejuvenation amidst the chaos of city life.
Neera Retreat additionally boasts a particular identification, rooted in its namesake “Neera,” which symbolises water – a mirrored image of the founding Wittayathanakorn household’s deep connection to this treasured commodity. This ethos of fluidity and alter underpins the lodge’s philosophy, which seeks to impact constructive change in environmental conservation from a single drop of water. From sustainable design components to conscious waste administration practices, Neera Retreat’s dedication to environmental stewardship permeates each facet of its operations, fostering consciousness and provoking change in each company and workers alike.
We not too long ago spoke to Ms. Fon Panananda Leeyawatanakul, Director of Gross sales, in regards to the enterprise and discovering success with SiteMinder’s platform.
The proper match: An skilled operator and SiteMinder’s highly effective expertise
Fon is a seasoned skilled within the hospitality trade, with a wealthy background spanning numerous roles in medium to giant chain motels throughout Pattaya and Southern Thailand.
Realizing by now that sensible options are required to develop companies and obtain success, Fon was glad to affix Neera because it had already dedicated to leveraging the most effective expertise obtainable.
“After I joined Neera Retreat, it was evident that the lodge proprietor was deeply dedicated to leveraging expertise to boost bookings and income throughout a number of channels,” she mentioned.
Having beforehand utilised SiteMinder’s channel supervisor in numerous roles, Fon recognised its worth as essentially the most broadly used distribution characteristic in Thai motels, making it a pure alternative for Neera Retreat.
Higher distribution, simpler income development
What when you might increase your lodge’s bookings and backside line whereas additionally decreasing your workload? Our sensible lodge platform helps you do precisely that.
Revealing the transformation that SiteMinder impressed
Understanding the challenges confronted previous to implementing SiteMinder, Fon recalled the chaos of guide gross sales operations, particularly when managing room allotments throughout a number of OTAs.
“With out SiteMinder, managing room stock manually was a cumbersome process. We needed to navigate via the extranets of every channel, usually resulting in overbooking or missed income alternatives,” she defined.
Nonetheless, with SiteMinder’s real-time automation, the property noticed vital enchancment in operational effectivity and income administration.
“SiteMinder has really revolutionised our workflow, enabling us to regulate charges, synchronise promotions, and optimise stock allocation seamlessly,” she added.
Staying agile and gaining a aggressive edge
Fon made certain to stress the pivotal position performed by SiteMinder in Neera Retreat’s response to evolving journey traits, significantly amidst the COVID-19 pandemic.
“The pandemic reshaped journey preferences, with a surge in demand for staycations and close by getaways. Neera Retreat was well-positioned to cater to this demand, providing a serene escape only a quick drive away from Bangkok,” she defined.
Leveraging SiteMinder’s insights and pricing instruments, the lodge swiftly tailored its methods to capitalise on rising alternatives, leading to enhanced income and occupancy charges.
Fon additionally centered on the significance of benchmarking in opposition to neighbouring locations and utilizing SiteMinder’s insights characteristic for real-time pricing changes.
“Although we don’t have direct opponents in our speedy neighborhood, we intently monitor neighbouring locations and related properties to make sure our pricing methods stay aggressive,” she acknowledged.
With operations now working easily, Fon expressed her gratitude to SiteMinder for its instrumental position in Neera Retreat’s success story, affirming the platform’s indispensable worth in driving income, enhancing visitor experiences, and shaping the way forward for hospitality.
Thanks Fon and sustain the nice work at Neera Retreat!
