A 4-star property, Metropolis Oasis Inn is situated within the tropical haven of Townsville within the north of Queensland, Australia. Ideally located on the coronary heart of the thriving tourism hotspot, Metropolis Oasis gives spacious comfy rooms outfitted with a kitchenette, free WiFi, an award-winning lagoon fashion pool, tropical BBQ space, dine-in restaurant, and free entry to the close by health club and memorial baths.
Friends can have all the comfort they want once they aren’t out wandering the bustling metropolis, hitting the seaside or exploring the wondrous pure surroundings.
“We get lots of regulars staying with us as a result of they recognize our pleasant, welcoming employees and our customer support,” stated Katie Cheetham, Reservations Supervisor.
“We’re a small enterprise with group values, and have been a mainstay in Townsville lodging choices for a few years.”
Filling a expertise hole
Metropolis Oasis Inn had aspirations to streamline and enhance visitor communications however have been missing the expertise to take action, in accordance with Katie.
“We didn’t have a PMS which supported the automation of visitor emails,” she stated. “We needed to implement this pre and post-stay.”
That’s the place Visitor Engagement, an add-on function of SiteMinder’s highly effective good platform, is available in.
Visitor Engagement allows hoteliers to schedule and automate visitor communications, personalise their emails, and enhance income by way of upsell and extras gives.
Along with Visitor Engagement Metropolis Oasis additionally added Demand Plus, a metasearch function that helps enhance direct bookings by making the property extra outstanding on Google Lodge Advertisements, Trivago, and TripAdvisor.
Surrounding all of that is SiteMinder’s industry-leading channel supervisor, a function that permits higher on-line visibility to spice up bookings and automates stock administration to cut back guide work.
“The centralised nature of channel supervisor has drastically assisted Metropolis Oasis administratively and operationally – the truth that there’s an interface with our CRM undoubtedly helps. It’s a giant distinction from doing the whole lot manually,” defined Katie.
Higher outcomes, much less work
What for those who may enhance your resort’s income and enhance visitor experiences whereas additionally lowering your workload? Our good resort platform helps you do precisely that.
Simple processes and correct information
With the addition of SiteMinder’s visitor engagement function, Metropolis Oasis Inn is now in a position to work together with friends faster, simpler, and extra successfully, with guide work additionally eradicated.
“We’re not manually sending e mail to follow-up with friends after check-out. We’re additionally in a position to robotically request suggestions from friends who’ve checked out previous to our workplace opening,” defined Katie.
One other profit has been the power to reinforce the visitor expertise by having the ability to ship up to date data to friends at a second’s discover.
“The net visitor listing has enabled us to offer essentially the most up-to-date data to our friends with out having to print out new pages and replace every room individually.”
“Friends love the comfort of the QR code too – we now have a lot data to offer friends upon their arrival that it’s nice to have the ability to inform them the data verbally after which observe up with the QR code which simply lets them entry any data on their cellphone.”
That is essential in immediately’s market, the place friends now have greater expectations and need the utmost comfort from their stays.
Thanks, Katie, for sharing your expertise and we want Metropolis Oasis Inn all the most effective sooner or later!
