Marriott Worldwide Releases 2024 Serve 360 Report


Marriott Worldwide, Inc. launched its 2024 Serve 360 Report sharing the corporate’s international environmental, social, and governance (ESG) efforts and progress towards its 2025 Sustainability and Social Impression Targets. The report displays information for the calendar yr ended December 31, 2023.

This yr, the report contains an “Round The World Highlights” addendum, which reveals ESG initiatives spanning every of the corporate’s areas—Asia Pacific excluding China; Caribbean & Latin America; Europe, Center East & Africa; Larger China; and United States & Canada—and efficiency tables and appendices with key supporting data and information.

“At Marriott Worldwide, we take nice pleasure in our longstanding concentrate on the elemental rules of taking good care of folks, our communities, and the planet,” stated Anthony Capuano, president and CEO, Marriott Worldwide. “We imagine our efforts to be a pressure for good all over the world in locations the place we function can assist assist the long-term success of our enterprise and the wellbeing of associates and visitors. We’re centered on fostering a extra resilient, inclusive, and accountable world for journey.”

In assist of the United Nations Sustainable Improvement Targets, Marriott’s sustainability and social affect platform, Serve 360: Doing Good in Each Route, guides the corporate’s ESG efforts by way of 4 focus areas, or “coordinates” that embrace Nurture Our World, Maintain Accountable Operations, Empower Via Alternative, and Welcome All and Advance Human Rights.

The report outlines, amongst different subjects, information on firm efforts associated to sustainable operations, range and inclusion, volunteerism, and different ESG actions led by Marriott associates and accommodations all over the world.

To concentrate on local weather motion, the corporate:

  • Verified its near- and long-term science-based emissions discount targets with the Science Based mostly Targets initiative (SBTi) in April 2024.
  • Launched the Local weather Motion Program (CAP) to all managed and franchised properties globally, centered round constructing local weather fluency throughout the group and creating property-specific carbon discount objectives to assist progress towards the corporate’s science-based targets.
  • Continued to construct on the corporate’s EV charging infrastructure. At year-end 2023, greater than 7,100 EV chargers have been put in at greater than 1,800 Marriott properties all over the world.

The corporate was additionally centered on increasing alternative and delivering on its core worth to Serve Our World, and:

  • Volunteered over 3.1 million hours in native communities worldwide in 2023, with over 12.1 million affiliate volunteer hours reported since 2016.
  • Responded to the devastating wildfires in Maui, Hawaii, contributing roughly $5.5 million by way of the Marriott Catastrophe Reduction Fund, TakeCare Reduction Fund, Marriott Bonvoy factors donations, and money and in-kind giving by accommodations to assist restoration efforts and supply important gadgets for impacted associates.
  • Dedicated to hiring greater than 3,000 refugees throughout the globe by 2026.
  • Educated greater than 1.2 million managed and franchised associates in human trafficking consciousness since 2016 in assist of Marriott’s aim to coach all on-property associates by 2025.
  • Launched an industry-first initiative in collaboration with the Web Watch Basis and Cisco to dam web sites with youngster sexual abuse materials from visitor networks throughout practically 5,000 managed and franchised properties in america and Canada.

Extra regional highlights embrace:

  • Raised practically $970,000 in money and in-kind donations by Marriott’s United Arab Emirates (UAE) Enterprise Council by way of annual Street to Consciousness (R2A) biking fundraising occasions to assist organizations centered on the vitality of kids.
  • Supported the discharge of roughly 110,000 sea turtles by way of conservation applications at a number of properties throughout Mexico aimed toward defending the species and their habitats.
  • Engaged with Students of Sustenance by way of 66 accommodations in Thailand, Indonesia, and the Philippines to rescue over 81,000 kg (178,000 lbs.) of surplus meals, leading to greater than 340,000 meals donated to communities in want.
  • Employed greater than 1,200 college students with disabilities as full-time associates all through the Larger China area.
  • Of whole egg spend, elevated cage-free egg spend to 56.13 p.c and 47.18 p.c for properties in america and Canada, respectively.

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