Hospitality Management – Quek Huilin’s Journey from EHL Scholar to CEO

Whereas Ms Quek Huilin at all times had her sights on pursuing theater, she was drawn to the eagerness, real human connections and camaraderie exemplified by each front- and back-of-house staff members in delivering immersive, seamless buyer experiences.

The quick stint at Starbucks, in addition to her mother and father’ robust encouragement led her to change gears and formally pursue an schooling at EHL Hospitality Enterprise Faculty. A lot to her mother and father’ delight, it additionally introduced her again to her household hospitality gear provides enterprise, Q Industries

Much like why I fell in love with the theatre, I used to be drawn to the zealous ardour and dedication that everybody had for his or her craft and the excessive degree of camaraderie between staff members.

Every hospitality skilled – be it back-/front-of-house – was absolutely dedicated to a standard purpose, with every taking part in his/her particular person position effectively to create an immersive surroundings for company.

I used to be additional emboldened by the encouragement of my mother and father’, founders of Q Industries, in addition to the enchantment of the college of hospitality’s variety of nationalities, its in depth, world alumni community; in addition to the delight and loyalty of the college alumni.

An alumni consumer of my mom’s, who was the CEO of a resort administration firm basically alluded that the hospitality administration schooling at EHL – beforehand often known as Ecole hôtelière de Lausanne – was the perfect, bar none. It was heartening to listen to the unmistakable delight of an alumni and the establishment’s enduring legacy of excellence since its founding in 1983 and that additional fortified my resolve to hitch them, regardless that I had likewise been accepted into one other effectively regarded Hospitality program.

Navigating the enterprise panorama

After my commencement in 2004 with a Bachelor of Science in Worldwide Hospitality Administration, I joined Q industries first as a enterprise growth supervisor earlier than changing into a gross sales director. Since 1987, the corporate operated primarily as a tableware distributor, and whereas I used to be impressed with the enterprise and stable basis that my mother and father have constructed, I recognised the necessity to pivot and diversify to maintain tempo with altering instances.

How may Q industries, a standard product distributor, innovate, keep related and discover home windows of alternatives within the present digitalised world?

As an alternative of staying caught up to now, we determined to embrace and evolve with the digital new world. Along with growing our model of merchandise, we launched into a digitalisation journey in Singapore and Vietnam – key to its uninterrupted and seamless operation by way of the COVID pandemic. Our evolution culminated within the launch of Q On-line Options, a digital procurement platform, and additional anchored our new position as an built-in options supplier.

This operation has clearly highlighted how important important considering and adaptableness is for multi-generational companies. Fortunately for me, EHL’s rigorous curriculum, and world internship alternatives helped hone these invaluable delicate expertise and developed my enterprise acumen and clear-minded method, which I apply every day in my management position as an CEO.

From EHL household to household enterprise

Working as a parallel firm to the hospitality business, it was essential that I, and the corporate, adopted a clients-first enterprise method. Fortunately, the sensible expertise and business centered studying that I had at EHL helped me perceive how resorts and eating places operated.

Moreover, EHL’s distinctive method to schooling and its experience in, insights of and mixed experiences of the school within the hospitality business is unparalleled.

It endowed me with administration expertise that allowed me to tackle the position of working my household enterprise, with operations extending into ASEAN, Center East and Australia.

Lastly, the unimaginable variety in nationalities every consumption had and a powerful world alumni community actually prepares and helps you for a worldwide administration position as a hospitality chief. Every consumption is fastidiously curated, beginning with the pre-admission interview in particular person. That highlighted the cautious consideration that they took past lecturers. It mattered to them that the scholars had the fitting profile and private acumen to be a part of the EHL household. As soon as inducted, this was a bond that endures effectively past commencement.