Golden Lisbon Lodge is a chic 4-star lodge positioned within the neighbourhood of Chiado, Lisbon. With a chief location and all of the consolation company may need, it guarantees a memorable keep for any travellers visiting Portugal’s well-known capital metropolis.
Every of the 21 rooms is designed with a calming ambiance in thoughts and is provided with fashionable facilities together with TV, air-con, minibar, and high-speed WiFi.
The property additionally boasts an beautiful restaurant, and bar, that includes conventional Portuguese delicacies.
Every part begins with visitor satisfaction
For Normal Supervisor, Francisco Campos, visitor expertise is every little thing. With 4 pillars of consolation, consideration to element, glorious service, and personalisation driving the enterprise, he defined the significance of placing company first.
“Friends respect a pleasant and welcoming reception, which features a clean check-in course of. Then, offering clear, comfy rooms is important if we wish to meet or exceed visitor expectations,” Francisco mentioned.
“Little particulars could make an enormous distinction. Attentive and pleasant workers contribute considerably to a constructive visitor expertise. And providing personalised companies similar to remembering preferences for pillows or room temperature to tailor experiences goes a good distance.”
Though this front-end excellence wins the hearts of company, it’s the tech-driven administration within the background that makes all of it potential.
Success is sustained with the appropriate expertise
Golden Lisbon Lodge is now a proud buyer of SiteMinder, the world’s main lodge commerce platform, and it was a need for development and enchancment that impressed the change.
“We had been searching for higher help and a extra intuitive answer,” defined Francisco. “Our earlier supplier was much less superior than SiteMinder.”
“SiteMinder is superb, and the fee function particularly is nice for us. SiteMinder is the very best on the market in the mean time.”
Sensible funding brings beneficial outcomes
Due to SiteMinder’s unrivalled energy and efficiency in distribution, direct reserving, and effectivity, Golden Lisbon Lodge is having fun with an uplift not solely in enterprise success, nevertheless it’s additionally made Francisco a happier supervisor.
“Utilizing SiteMinder has allowed us to alter the best way we handle our rooms and charges, leading to a bookings enhance of greater than 10%,” he mentioned.
“I’ve additionally seen a rise in direct bookings and fewer overbookings, which has boosted our income.”
“I can even do extra issues in much less time,” he continued. “Better effectivity has lowered human error – it’s made doing my job simpler and extra pleasing.”
Thanks Francisco on your form phrases and we want Golden Lisbon Lodge all the very best sooner or later!
