German Lodge Operates Effectively with 80% Fewer Employees

• The Zipper Lodge & Residences in Düsseldorf operates with an 80% smaller group than conventional resorts because of tech platform, Like Magic.
• The platform streamlines employees duties and enhances visitor expertise, indicating a possible way forward for lodge operations pushed by know-how.

A German lodge, The Zipper Lodge & Residences in Düsseldorf, has revealed the way it effectively manages its 168-room property with a considerably leaner group than sometimes required, attributing this feat to the modern use of a tech platform.

Launched in November 2023, the lodge operates with a mere six-member employees, about 80% smaller than that sometimes required for a lodge of its magnitude. The Zipper credit its modern worker and visitor expertise instrument, Like Magic, for its streamlined operations and lean group construction, demonstrating a excessive degree of effectivity in lodge administration.

Like Magic’s complete platform, which permits employees members to carry out 80% of their every day duties from a single system, this disruptive know-how additionally permits visitors to hold out varied duties with out employees intervention, similar to checking in, ordering meals, requesting extra facilities, and creating keyless room passes through their smartphones.

Commenting on the lodge’s profitable operation, Otto Konstantin Lindner, co-founder and managing director at The Zipper Lodge & Residences, mentioned, “With out Like Magic, we would not have achieved what we have now at The Zipper. The platform has enabled us to construct a small, efficient group that shares our ardour.” Lindner additionally famous how the platform’s effectivity has given the group extra time to concentrate on enhancing the visitor expertise.

The tech platform has additionally expedited the employees onboarding course of, with complete coaching accomplished in only a day and a half. Regardless of the lean group, The Zipper has garnered constructive suggestions from visitors, with a 4.6 ranking on Google and an 8.8 ranking on Reserving.com.

Like Magic’s platform consolidates a reserving engine, visitor platform, worker interface, and monitoring instruments into one centralized system, making a complete operational hub for lodge administration.

Markus Feller, CEO of Like Magic, highlights the transformative potential of know-how within the hospitality sector. Feller believes platforms like Like Magic will alleviate staffing points by way of in depth automation. He additionally foresees the complete realization of AI potential, resulting in additional automation and enchancment in lodge operations. He encourages the hospitality trade to embrace such applied sciences to streamline operations, enhance the visitor expertise, and set new service high quality benchmarks.

The success story of The Zipper Lodge & Residences demonstrates how know-how is poised to revolutionize each side of the hospitality sector, from employees administration to visitor expertise supply.

Uncover extra at Like Magic.