Chao Lao Cabana Resort, nestled in Chanthaburi metropolis, celebrates its twelfth 12 months as a haven of tranquillity. Only a three hour escape from the bustling metropolis of Bangkok, the 90-room resort presents pristine white sand stretching alongside the seaside, a quiet romantic ambiance, and a stunning swimming pool.
Ms. Sophin Kumpal, Asst. Entrance Workplace Supervisor, performs a pivotal function in making certain each buyer’s expertise is unforgettable. The resort caters to a various vary of visitors, with household teams constituting greater than 50% of their important buyer base, alongside {couples}, retirees, and varied authorities service teams.
Travellers come domestically by way of Thailand, however many worldwide visitors additionally arrive from Singapore, Germany, Cambodia, United Kingdom, and Northern Eire.
Reservation challenges earlier than becoming a member of SiteMinder
Ms. Sophin defined that some key necessities of property administration have been made harder with out the assistance of know-how.
“The final word problem for us was to maximise our occupancy charge every month and scale back our overbookings as a lot as attainable.”
“Furthermore, managing OTA stock and knowledge insights with high quality and completeness to additional develop the evaluation of our goal clients was vital but additionally tough.”
Discovering an answer in SiteMinder
The staff at Chao Lao Cabana Resort was beneficial by a third-party to try SiteMinder, and realised all their choice standards have been met.
“Earlier than selecting SiteMinder, we wished to make sure of numerous issues,” defined Ms. Sophin.
“They included user-friendliness, high quality stock administration, value flexibility, responsive buyer assist, immediate updates and accuracy, a large enough channel ecosystem, and sufficient reporting. Fortunately, we discovered that SiteMinder glad all of those.”
Astounding outcomes that impressed income progress
Because of SiteMinder’s unified platform and good options, Chao Lao Cabana Resort was in a position to automate stock administration, maximise gross sales, and save invaluable time.
“We noticed an exponential improve in OTA reserving charges, hovering by virtually 16%,” mentioned Ms. Sohpin.”
“We additionally now have virtually zero overbookings, our day by day operations are streamlined, and we’ve been in a position to drastically scale back misplaced gross sales alternatives.”
Thanks Chao Lao Cabana and better of luck sooner or later!
