Located within the coronary heart of the colourful resort, Chalet Hôtel Alp’Azur embodies the essence of alpine attract and luxury. Embraced by a energetic environment teeming with eating places, boutiques, and leisure choices similar to a swimming pool and ice rink, the lodge gives an immersive expertise within the vivacious spirit of the environment.
Guests can soak in serenity and gorgeous vistas from the terrace dealing with southward, providing a wide ranging panoramic show of the majestic mountains and the charming resort. The not too long ago renovated residing space or terrace is a perfect spot to unwind amid the tranquil setting.
For ski lovers, the proximity of a ski carry simply 20 metres from the chalet lodge ensures easy accessibility to the slopes. Visitors can conclude their day’s adventures by snowboarding again to the lodge, embracing the thrill of a fascinating mountain escapade. Chalet Hôtel ALP’AZUR ensures a keep immersed in consolation, picturesque magnificence, and memorable experiences amidst the attract of the Alps.
Unlocking visitor expertise and the change to SiteMinder
SiteMinder not too long ago spoke with Erica Tedesco, Guide at Chalet Hôtel Alp’Azur, exploring the model’s advantages derived from collaborating with a number one lodge commerce platform within the trade.
Though varied elements contribute to a hospitality enterprise’s success, similar to lodge software program, visitor expertise can be a precedence.
“To me, visitor expertise is a visitor who chooses to remain at our lodge repeatedly, typically on an annual foundation. They’ve had prior experiences with our providers, which they’ve discovered pleasing, main them to constantly choose our institution for his or her lodging necessities,” mentioned Erica. “This demonstrates their contentment and fulfilment from previous stays.”
The incorporation of SiteMinder’s channel supervisor considerably facilitated the rise in gross sales throughout worldwide markets. Earlier than adopting SiteMinder, the lodging used one other supplier that lacked the user-friendly qualities and necessities that had been wanted.
“We had been looking for a channel supervisor which may help us in our day-to-day operations and assist create price plans. Whereas we evaluated varied choices, SiteMinder stood out for its user-friendly interface. We at the moment accomplice with 30 key channels by way of SiteMinder. Earlier than switching, we used a special platform that was extra advanced to navigate and didn’t meet our necessities. SiteMinder’s simplicity and alignment with our requirements make it a really perfect alternative,” defined Erica.
SiteMinder gives a centralised answer for hoteliers, providing a single platform to handle distribution, reservations, and funds, saving priceless effort and time.
Hoteliers can enhance their occupancy and drive income effortlessly by showcasing their property throughout quite a few channels with out extra costs.
Optimised operations utilizing two-way connectivity
Because of the seamless integration between their PMS, SiteMinder, and a number of on-line gross sales channels, managing reservations has grow to be extremely straightforward for Alp’Azur. New bookings seamlessly circulate into the PMS and immediately synchronise stock throughout all channels.
“The rise in reservations is outstanding,” mentioned Erica “Because of SiteMinder, we are able to now record all our rooms throughout a number of channels with none trouble. Secondly, we keep away from overbooking points as they’re mechanically faraway from the calendar. The channel administration functionality has made us extra responsive, permitting us to make complete modifications with only a click on. We save priceless time by not having to manually modify charges by way of the channel supervisor. It’s an extremely intuitive system.”
The trail to profitability with SiteMinder’s sensible options
SiteMinder’s top-rated reserving engine effortlessly attracts demand on to a property’s personal web site, to safe commission-free reservations and set up a stronger visitor relationship.
“The implementation of the reserving engine had a outstanding influence. It allowed us so as to add extras and create charges simply, considerably boosting our outcomes,” defined Erica.
“The channel supervisor broadened our attain to visitors globally. It launched us to beforehand unknown channels, and swiftly adjusted charges from any location by way of cellphone or laptop. It’s extremely environment friendly.”
Because of the complete options offered by SiteMinder, Alp’Azur has skilled important success when it comes to income technology:
“For the previous 5 years of utilizing SiteMinder, we’ve skilled a 44% improve in income, totalling 400,000€ yearly.”
High quality buyer help and a easy interface make for a simple expertise
Erica has discovered SiteMinder to be a reliable and intuitive platform, considerably lowering his queries or points. Nevertheless, within the uncommon situations when she encounters an impediment, she trusts the client help crew to help promptly.
“We don’t always depend on the hotline, and thankfully, we’ve by no means encountered unaddressed points. All our issues have been efficiently resolved, and we’ve even acquired responses throughout weekends. Our relationship with the help crew is kind of sturdy,” she mentioned.
SiteMinder met the entire necessities, prompting Erica to endorse the platform to different property house owners. When requested why, she highlighted a number of key elements that made it stand out:
“A easy consumer interface, intuitive software program, instantaneous channels, and quick connectivity. It’s designed to be adaptable to everybody. Utilizing SiteMinder is liberating, because it provides you management over all the pieces, and lets you make modifications everytime you want.”
“SiteMinder not solely delivers excellence but additionally empowers our development and operational effectivity.”
“Put money into SiteMinder; it’s one of the best available in the market, providing all the pieces you need at a terrific value.”
Thanks Erica and better of luck with Alp’Azur sooner or later!
