First established in 2005, the posh paradise of Batu Karang Lembongan Resort & Spa is a tropical haven simply half-hour off Bali’s east coast.
Nusa Lembongan is famend for its pure magnificence, together with world-class surf breaks like Playgrounds, Lacerations, and Shipwrecks, together with snorkelling and scuba diving in crystal-clear waters. Batu Karang Lembongan seamlessly combines this gorgeous surroundings with luxurious villas, breathtaking views of the Indian Ocean, and the distant silhouette of Mount Agung.
Friends are handled to high-quality lodging, the place a workforce {of professional} employees ensures that each keep is as comfy as doable. With 39 rooms, the resort boasts a full vary of amenities, together with three swimming swimming pools, a spa, fitness center & steam room, and quite a lot of eating choices serving each Indonesian and worldwide delicacies. Friends may take pleasure in a beachfront café, a completely geared up convention room, and outside areas good for weddings or unique occasions.
We spoke to the workforce about how they maintain every part operating easily and the position that SiteMinder’s platform has performed within the property’s success.
Going through connectivity challenges
As a resort catering to predominantly worldwide friends, Batu Karang Lembongan Resort & Spa should guarantee seamless operations. Nonetheless, Director of Gross sales Betti Puji Sulistiyaningsih shared that they beforehand confronted connectivity glitches whereas utilizing one other channel supervisor. These persistent points prompted the resort to hunt a extra dependable resolution.
“We determined to change to SiteMinder as a result of it’s extra user-friendly and helps two-way connectivity with out disrupting the present one-way connections to our channels,” Betti defined.
Along with connectivity points, Batu Karang required easy integration with the assorted platforms that they utilise. The resort connects to as many as 13 on-line journey brokers (OTAs), makes use of third-party reserving engines, PMSs, the GDS, and different methods.
Due to SiteMinder, integration throughout all these channels runs easily, even once they add a brand new channel, reminiscent of Luxurious Escape not too long ago – an integration that was accomplished with out a hitch.
Elevated bookings and seamless connectivity
Since transitioning to SiteMinder, Batu Karang Lembongan Resort & Spa has seen a major increase in bookings, with numbers rising constantly throughout all channels.
“There’s been a couple of 30% enhance in bookings from all channels, together with OTAs, direct bookings, and extra,” mentioned Fitri Kurnia, the resort’s Reservations Supervisor.
One other benefit the workforce enjoys with SiteMinder is its ease of use. In accordance with Fitri, “SiteMinder’s UI and UX is sort of user-friendly and simple to navigate.”
This has vastly improved the workforce’s effectivity in managing a number of channels. Furthermore, SiteMinder’s fee multiplier function provides important flexibility, notably when adjusting room charges throughout particular channels.
“The speed multiplier function may be very helpful, particularly for setting room costs on explicit channels. It’s working effectively,” Fitri added, emphasizing how invaluable this software is of their each day pricing administration.
Thanks for the wonderful suggestions Betti and Fitri! SiteMinder is devoted to supporting the resort’s ongoing success and long-term development.
