The trendy, community-oriented, Ariv Residences in Zug, Cham, provide an possibility for expats and enterprise travellers in search of versatile stays starting from one evening to 3 months. Ariv options 27 flats between 22 and 95 sq. meters, offering a novel mixture of privateness and communal areas, together with a completely outfitted shared kitchen, a health club, convention rooms and a rooftop terrace. This considerate mix of private area and shared amenities fosters a way of residence and belonging, making Ariv Residences a particular alternative for these in search of consolation and comfort in a versatile, short-term dwelling surroundings.
This revolutionary strategy has been applied by Chief Industrial Officer (CCO) Michela Pittaluga and her devoted workforce, with assist from SiteMinder’s platform to optimise operations, streamline the reserving course of and improve the general visitor expertise.
We spoke with Michela to seek out out about the advantages Ariv Residences has skilled – from simplified channel administration to improved income methods, all whereas attaining a 20-25% enhance in bookings.
Optimised workflows and elevated productiveness
Earlier than utilizing SiteMinder, managing a number of on-line reserving channels was a significant problem for the Ariv workforce. Bookings had been dealt with manually by way of direct emails and the method was usually tedious and vulnerable to errors, particularly when it got here to providing short-term stays.
From the beginning, Ariv recognised the potential of SiteMinder’s seamless system to streamline operations by integrating all reserving platforms right into a centralised system. SiteMinder’s channel supervisor was a game-changer for Michela and her workforce.
“Our primary objective was to discover a higher system for all our reserving channels and automate the workflows,” Michela explains. “Now our workforce can focus extra on visitors as an alternative of spending time manually updating bookings.”
“We save about 50% in every day operations. We spend a lot much less time confirming bookings and checking availability; as an alternative, we will deal with bettering the visitor expertise.”
By mechanically synching costs, availability and reservations throughout a number of platforms, SiteMinder has minimised the quantity of handbook work wanted and optimised Ariv’s processes. Due to this automation, the chance of overbookings or double bookings has considerably decreased, resulting in larger buyer satisfaction. The time financial savings on these every day duties — virtually 50% — have allowed the workforce to interact instantly with visitors, offering a extra personalised expertise.
Improved reserving effectivity and 20-25% extra bookings
Because the implementation of SiteMinder’s platform,, Ariv Residences has skilled a gentle enhance in bookings, with a powerful enhance of 20–25% in complete reservations. With a rising variety of bookings coming from Reserving.com, Expedia and different on-line journey businesses (OTAs), the channel supervisor has turn out to be an important instrument for effectively managing Ariv’s availability, guaranteeing that listings are seamlessly up to date throughout all reserving channels.
“SiteMinder optimises our reserving course of and ensures that our flats are seen and obtainable on all platforms,” says Michela. “This enables visitors to guide with confidence whereas our workforce can effortlessly handle the reservations. We now obtain extra bookings throughout all channels and SiteMinder’s absolutely automated processes are dealing with them independently.”
Earlier than SiteMinder, Ariv managed all bookings manually, resulting in occasional delays and missed alternatives. Due to automated updates throughout all channels, the reserving course of now runs easily, contributing to a gentle enhance in reservations. SiteMinder’s platform has additionally offered entry to new reserving channels, such because the International Distribution System (GDS), increasing Ariv’s attain to a good wider viewers.
Easy setup with dependable buyer assist
Switching to a brand new administration system isn’t straightforward, however the onboarding course of and supportive customer support workforce made the transition seamless for Ariv. Michela praises the sleek setup course of and explains how SiteMinder’s clear steering and responsive assist workforce helped her and her workforce alongside the way in which.
“The onboarding course of was environment friendly, and every time we had questions, SiteMinder’s assist workforce was there to help us,” Michela shares. “A dependable assist community has allowed Ariv Residences to maximise the advantages of the SiteMinder platform.”
She emphasises that having fast and educated assist obtainable has enabled her workforce to deal with delivering wonderful service to their visitors.
Give attention to buyer satisfaction
With SiteMinder dealing with the provision updates and managing the reservations, Michela’s workforce can now personally deal with direct reserving inquiries by way of e mail — a prime precedence for Ariv, as 50% of its income comes from short-term stays.
“By letting SiteMinder care for the backend, our workforce is best outfitted to help visitors instantly,” Michela explains. “We are able to now reply to direct reserving requests and guarantee visitors really feel valued from the very first interplay.”
For Michela, SiteMinder is greater than only a Channel Supervisor — it’s a instrument that aligns with Ariv’s dedication to offering distinctive service. Automation has lowered operational stress for her workforce, permitting them to deal with the advanced particulars of working Ariv.
The impression of SiteMinder on Ariv Residences has been transformative: “SiteMinder has offered us with the infrastructure we’d like for enlargement,” Michela concludes. “It’s an integral a part of our enterprise technique.”
We’d prefer to thank Michela for sharing Ariv’s journey with us. We sit up for supporting Ariv Residences because it continues to develop and units a brand new customary for contemporary, community-focused short-term lodging.
