Customers Boast That Maestro PMS is ‘Strong But Easy To Use’; Dispels Fable That Characteristic-Wealthy Resort Know-how Might Be Too Complicated To Navigate

Trade-defining property-management system shoppers declare ‘This firm has exceeded our expectations’ and ‘Maestro is a enterprise companion quite than a vendor’

At the moment’s hoteliers are sometimes involved that usability, flexibility, and ease are sacrificed within the push to undertake new expertise or adapt to altering market pressures and friends’ calls for. Nonetheless, customers of Maestro PMS, the chief in All-In-One cloud hosted, non-public cloud and on-premises property-management methods for unbiased motels and luxurious resorts, are saying simply the alternative, calling the answer strong but easy to make use of. Know-how doesn’t must be minimized to be understandable. Somewhat, it simply wants the precise improvement staff; cell and contactless instruments; service and help channels; open APIs and companion integrations; and versatile coaching and schooling to allow customers to deal with duties effectively and intuitively, stopping them from changing into overwhelmed.

“Maestro PMS makes lodge expertise operations simply accessible to workers of all expertise ranges by way of its user-friendly design and complicated function listing,” mentioned Maestro PMS Vice President Audrey MacRae. “By specializing in effectivity, our unbiased lodge consumer teams are effortlessly working in at the moment’s surroundings. By eradicating the barrier to accessing these capabilities and equipping customers with handy and acquainted instruments, hoteliers are growing expertise adoption, decreasing turnover, and enhancing satisfaction amongst friends and employees.”

Constructing on its legacy of success, Maestro PMS lately revealed its roadmap for 2025, which is infused with options akin to embedded fee processing, direct integrations with Reserving.com, updates to its gross sales and catering modules, and extra. These and different improvements have been made primarily based on direct suggestions from lodge companions and skilled hospitality insiders. Moreover, Maestro PMS’s choice to rent and retain skilled former hospitality professionals for its operations, improvement, and help groups, has enabled the corporate to deploy refined expertise for hoteliers by hoteliers with out creating pointless complexity.

“Maestro PMS has modified how Rudding Park operates, permitting our lodge to keep up its historic roots whereas retaining tempo with the speed of change impacting hospitality,” mentioned Julia Featherstone, Head of Rooms Division at Rudding Park Resort. “We encourage different unbiased hoteliers to analysis any PMS suppliers’ capability to simply combine with different key lodge methods and discover one that’s as easy to make use of and navigate as Maestro PMS. This firm has exceeded our expectations and is our most well-liked companion going ahead.”

At all times Adapting

Resort operations have been continually evolving for many years, and at the moment’s operators depend on expertise companions to take away a few of these intricacies from their every day workflow. When hoteliers have entry to a easy, direct interface on the PMS, they will accomplish duties extra rapidly and with much less effort. Properly-designed methods are simpler to keep up and replace as nicely. When mixed with a streamlined integration course of, simplicity can beget better adaptability, which unbiased operators want.

Nic Oldham, head of buyer and business relations for Crieff Hydro Household of Inns, mentioned Maestro PMS stands out amongst its competitor’s thanks partly to its design simplicity, which persists in multi-property administration and large-scale operations. These capabilities allow Maestro customers to develop at scale throughout a time when labor is restricted and turnover stays excessive. That is invaluable for lean-operating unbiased lodge teams with slim margins for error.

“Maestro’s easy-to-use internet browser-based platform might be accessed from anyplace, and knowledge is exchanged rapidly and securely between all our properties and the decision middle, which is centralized in our personal non-public cloud,” Oldham mentioned. “And Maestro’s API to our chosen third-party CRM suppliers makes reserving quick and environment friendly.” 

Paul Berry, vp of lodge operations, gross sales and advertising and marketing at Sunseeker Resort Charlotte Harbor, mentioned: “From the onset, Maestro PMS stood out as a enterprise companion quite than a vendor. This was important within the choice course of as we have been searching for a PMS that’s simple to make use of and can develop and develop with us primarily based on the wants of our friends and enterprise. Maestro has the performance we want in a single complete platform and hosted within the cloud, together with entry to contactless cell instruments for friends. Their capability to boost their product, develop new performance, and construct new integrations that match our necessities will assist us stand out operationally as among the finest motels within the nation.”

Striving for Extra With out the Muddle

Maestro PMS gives all kinds of capabilities in a seamlessly designed platform, together with an array of interfaces and APIs, on-line eLearning instruments, embedded fee capabilities, and a full suite of cell and contact-free operations and visitor engagement instruments. One might imagine this full-feature resolution might simply overwhelm an unbiased lodge’s employees. Quite the opposite, the answer’s intuitive person interfaces with naturally organized button placements, acquainted common design centered icons, and easy navigational flows has eliminated any potential for choice paralysis.

These modifications have been made as a direct results of long-term person suggestions and proceed to affect the evolution of Maestro PMS. One instance of person suggestions translating into a brand new PMS functionality is the newest Maestro Contact addition, a specialised person interface designed for pill and cell to supply the Maestro operations platform on any machine outfitted with a contact display. Hoteliers requested this function to extend and pace up frontline employees’ engagement with on-property expertise, whereas providing a cell and versatile person and visitor expertise. Its implementation will scale back employees onboarding instances, enabling workers to examine friends in or out of the property, seize digital signatures, stay updated on room availability, and synchronize knowledge throughout departments — all in minutes

“Maestro PMS has advanced alongside our wants, enabling us to ship a seamless buyer journey,” mentioned Megan Wright, group income supervisor for the Galgorm Assortment. “Its progressive and easy-to-use options, akin to digital registration varieties and a complete CRM system, empower us to personalize experiences and streamline visitor interactions. Extra importantly, Maestro makes integration with new applied sciences simple and handy, enabling us to remain on the forefront of innovation.”

“Because of suggestions from hoteliers and the inner information gained from our skilled staff of former hoteliers, Maestro PMS has been in a position to present an ever-improving operations expertise that exceeds the expectations of our unbiased lodge companions and creates a worthwhile and gratifying surroundings for frontline employees and friends,” MacRae mentioned. “We attempt to offer a minimalist design and intuitive person interface that advantages our lodge companions and matches the dedication to service excellence they supply to vacationers every day. Because of their partnership and continued suggestions, Maestro PMS has turn out to be one of the crucial user-friendly and frictionless choices for unbiased lodge and resort operators at the moment.”

For extra info on Maestro PMS, go to www.maestropms.com.

About Maestro PMS  

Maestro is the popular Net Browser primarily based cloud and on-premises all-in-one PMS resolution for unbiased motels, luxurious resorts, convention facilities, trip leases, and multi-property teams. Maestro’s embedded funds system gives a PCI-compliant and EMV-ready enterprise system with 20+ built-in modules on a single database. This consists of cell and contact-free apps designed to boost profitability, encourage direct bookings, centralize operations, and empower operators to have interaction friends in a customized and safe method. Maestro’s Assist Service additional enhances the expertise, offering unmatched 24/7 North American-based dwell help and schooling providers.