A Yr of Innovation and Development at Cendyn

As we wrap up 2024, Cendyn celebrates a yr marked by important milestones and collaborations within the hospitality business. From a refreshed model id to prestigious award wins, Cendyn has devoted efforts to assist hoteliers worldwide join with visitors, drive bookings, and discover new income streams. This yr, because the business embraced expertise to fulfill evolving traveler expectations, Cendyn led the best way.

Enhancing the digital expertise

In 2024, Cendyn reworked the digital panorama for hoteliers with instruments that increase personalization and streamline operations. Our upgraded Digital Advertising Platform (DMP) now options an intuitive UI/UX, sooner load occasions, and an optimized multichannel expertise for improved marketing campaign administration. The revamped Content material Administration System (CMS) simplifies web site administration and enhances website positioning, empowering hoteliers to draw and retain visitors effortlessly.

Revolutionizing the reserving course of

Cendyn has redefined the reserving expertise with instruments like a side-by-side calendar view, a buying cart for a number of reservations, and built-in calendar bookings. Moreover, loyalty sign-ups embedded immediately within the reserving engine assist inns effortlessly nurture long-term relationships. These enhancements simplify checkout, driving conversions and making a seamless consumer journey. Inclusivity and safety are on the coronary heart of the expertise, with ADA compliance and Google reCAPTCHA constructing belief and accessibility.

Driving development by means of personalization

Cendyn’s 2024 new instruments allow hoteliers to ship personalised experiences at each touchpoint, remodeling every keep right into a future reserving. Enhanced contact profiles inside Cendyn CRM present income summaries, lifetime spending, and key keep particulars, whereas loyalty integration permits for enriched visitor profiles and focused, loyalty-driven campaigns.

Operational upgrades like PriorityQ and improved survey instruments streamline processes, making certain each interplay provides worth and enhances visitor satisfaction. Hoteliers can clone templates or segments throughout properties, ship pre-configured provide letters to drive conversions, and combine with spa and restaurant reserving programs for a seamless visitor expertise. Mixed with sturdy approval workflows and a customizable knowledge dictionary, these instruments set the stage for enhanced visitor satisfaction and enterprise development.

Remodeling income development

Cendyn’s revitalized model id and consolidated product providing empower hoteliers to seek out new visitors and increase income. The brand new Income Development Bundle, leveraging AI, optimizes on-line presence and pricing methods. With a worldwide presence and over 32,000 resort prospects, Cendyn stays dedicated to driving industrial success for hoteliers worldwide.

International connections and impression

Cendyn’s World Tour 2024 united resort tech firms and professionals globally, visiting ten main cities, together with New York Metropolis, Bangkok, Paris, London, and Dubai. In collaboration with Google, SiteMinder, and Oracle, the tour targeted on empowering hoteliers with cutting-edge knowledge and sources. These interactions supplied useful insights, refining our options to ship adaptable instruments for achievement.

Increasing data-driven options

In October, Cendyn acquired Knowland, enhancing our suite of choices for the MICE section. By integrating Knowland’s market intelligence, Cendyn supplies unparalleled insights for efficient gross sales prospecting and group reserving success, streamlining gross sales processes, and optimizing income methods.

Celebrating achievements and recognition

2024 was a yr of exceptional achievements for Cendyn. On the World Journey Tech Awards, we have been named World’s Finest Information Pushed Advertising Company, Finest Lodge CRM Options Supplier, and Finest Lodge Gross sales Proposal Resolution. For the seventh yr, our CRS was ranked #1 by the HotelTechAwards. Our digital advertising prowess was additionally acknowledged on the HSMAI Adrian Awards with a minimum of 5 accolades.

As we look ahead to one other yr, Cendyn stays devoted to supporting our prospects by means of the Discover, E-book, Develop journey.

About Cendyn

Cendyn is a worldwide hospitality cloud-based expertise firm that allows inns to Discover, E-book, Develop – driving income, maximizing profitability, and creating deeper connections with visitors by means of its built-in options.

Serving hoteliers for practically 30 years, Cendyn has over 32,000 prospects in additional than 150 international locations together with manufacturers Outrigger Hospitality, Hyatt, IHG, Aman Resorts & Resorts, Relais & Châteaux, Banyan Tree Resorts & Resorts, Coraltree Hospitality, and Onyx Hospitality Group – producing greater than $20 billion in annual resort income. The corporate helps its rising buyer base with workplaces throughout the globe.

To search out out extra, go to cendyn.com.