This Midwest Airport Is No. 1 in Buyer Satisfaction, In keeping with a New Rating

There’s a satisfaction shake-up for airports throughout North America. 

The most recent J.D. Energy 2024 North America Airport Satisfaction Examine ranks the airports overcoming excessive crowds to ship a optimistic expertise for vacationers and compares them with people who aren’t in a position to sustain the tempo of demand. 

The highest 5 ranked “mega” airports are: Minneapolis-Saint Paul Worldwide Airport, Detroit Metropolitan Wayne County Airport, Phoenix Sky Harbor Worldwide Airport, John F. Kennedy Worldwide Airport, and Dallas/Fort Price Worldwide Airport. The highest-ranking for Minneapolis-Saint Paul is new for 2024, as Detroit beforehand held the highest spot in 2023. 

On the reverse finish of the record, vacationers reported much less satisfaction at Seattle-Tacoma Worldwide Airport which was rated lowest, adopted by Hartsfield-Jackson Atlanta Worldwide Airport, and O’Hare Worldwide Airport. It’s notable that Atlanta, Seattle, and Chicago O’Hare are a few of the busiest airports on this planet. 

Along with the mega airports, J.D. Energy additionally ranked airports that function with much less each day passengers as measured by TSA screenings. 

For instance, John Wayne Airport, Orange County Tampa Worldwide Airport Kansas Metropolis Worldwide Airport had been the highest three “massive” airports, and Indianapolis Worldwide Airport, Jacksonville Worldwide Airport, and Southwest Florida Worldwide Airport (Fort Myers, FL) had been the highest “medium” airports. 

Airports which have invested of their facilities and experiences had been seen as favorably and useful for passengers to move time when arriving early, or for sudden delays. The report spotlights how 60% of respondents agreed they take pleasure in spending time of their airport. 

“Most vacationers are nonetheless having fun with the expertise. Nonetheless, we’re beginning to see a breaking level in shopper spending, with common spend per particular person within the terminal declining considerably from a yr in the past,” J.D. Energy’s Managing Director of Journey, Hospitality, and Retail  Michael Taylor stated in a launch shared with Journey + Leisure.