Virgin Voyages, an adults solely cruise line, has issued a stern warning to “First Mates” (journey brokers) about sure actions which can be occurring on their cruise ships.
An electronic mail was despatched out to journey brokers earlier right this moment warning them to knock it off with solicitation and rebating.
The cruise line mentioned that they reserve the appropriate to cancel First Mate accounts and in excessive instances, ban them from crusing on their ships.
John Diorio, Vice President of North American Gross sales for Virgin Voyages, signed the e-mail itemizing quite a lot of key actions occurring on their ships that the cruise line is actively engaged on stopping.
The e-mail reminded First Mates that solicitation whereas on a Virgin cruise ships is strictly prohibited. This contains leaving enterprise playing cards, branded objects, and flyers round cruise ships and ship terminals that promote journey companies.
Additionally, some journey brokers are assembly friends who’re in keeping with the My Subsequent Virgin Voyages staff making an attempt to get them to switch their future bookings to them by the best way of “serving to them”.
Virgin additionally warned brokers of soliciting friends in social media teams in an try and get them to switch their bookings to them.
This contains sending messages in onboard social media teams asking them to buy My Subsequent Virgin Voyages placeholders for them.
Lastly, Virgin Voyages has a strict coverage on providing a part of an agent’s fee again to cruisers. This provides friends the next perceived worth than reserving via anybody else, together with the cruise line, and is prohibited. That is also referred to as rebating.
The e-mail went on to say the next about these actions going down on their ships:
“We’re actively monitoring these techniques and reserve the appropriate to cancel your First Mate account and, in excessive instances, restrict or cancel your potential to sail. We don’t assume the above actions are within the spirit of partnership or truthful to your trade colleagues and we simply can’t enable them to proceed.”
“Should you see any examples of the above, please share them with the Gross sales Crew who will type them out as shortly as potential. We all know that nobody desires this to occur to them given how exhausting everyone seems to be working to develop their enterprise.”
Virgin mentioned that there continues to be complaints from friends, First Mates and crew members about these actions going down.
Virgin Voyages is an adults solely cruise line with three ships of their fleet. In 2025, they are going to welcome their fourth ship, Sensible Woman.
Study the cruise secrets and techniques most individuals don”t know and cruise like a boss. Take a look at Clever Cruiser right here for a greater cruise trip. (Sponsored)
