Patrizia Glaser has been managing Lodge Palau Fugit in Girona, Spain, because it opened in July 2023. Positioned within the centre of city, the property was previously an 18th century palace. Following renovations in 2022, it’s now open to the world. Every visitor room is exclusive, lovely and genuine.
Naturally, one of many most important challenges she confronted was making the preliminary funding worthwhile as rapidly as potential. From the start, the workforce labored with a software program supplier to assist them automate the distribution and sale of their rooms. However they quickly bumped into issues.
As Patrizia advised us, “Working with our earlier software program supplier proved to be troublesome from the start. Simply connecting the instrument to our PMS took a number of days, involving a number of cellphone calls and emails to finish the method.”
The primary few months after opening a lodge are all the time troublesome. However Patrizia discovered this course of much more irritating, as she needed to preserve switching forwards and backwards inside the interface to get a few of her every day duties carried out.
“I had to spend so much of time on the fundamentals of lodge administration, like OTAs, charges and reporting. I’m a lodge skilled, not a know-how specialist. Over time, it grew to become clear that we couldn’t go on like this. As soon as it was off-season, I began in search of a brand new know-how associate”, she defined.
Due to suggestions from colleagues within the business, Patrizia determined to request a demo of SiteMinder’s platform. She quickly realised it was the strategic instrument she wanted to simplify her work as a lodge supervisor.
“SiteMinder’s software program makes my day-to-day life as a lodge supervisor a lot simpler. The interface has a really clear feel and look, and it’s very simple to make use of, very intuitive. I simply need to open the dashboard and all the pieces I would like is correct there.”
Extra income, much less work
What in the event you may increase your lodge’s effectivity and income whereas additionally decreasing your workload? Our sensible lodge platform helps you do precisely that.
The important thing to elevated productiveness
Since switching to SiteMinder, Patrizia has discovered that managing inner operations is far simpler. Mapping charges, setting restrictions, creating packages and promotional codes, and accessing experiences have grow to be fast and easy duties.
“With our earlier software program, performing any of those operations was very difficult. Plus, there have been all the time availability points when contacting help, which meant that getting an answer may take weeks.”
“Having the ability to use the dashboard in my native language, German, additionally makes my work a lot simpler,” she added. “What’s extra, with a world workforce like ours, the truth that every member can set their most well-liked language to make use of SiteMinder is a bonus that we actually recognize.”
SiteMinder delivers extra visibility and extra gross sales
Patrizia defined that shortly after introducing SiteMinder, she observed a major improve in gross sales. This was potential thanks to 3 elements caused by the change.
Firstly, elevated lodge visibility. Connecting with OTAs and utilizing the channel supervisor was now a lot less complicated, and new gross sales channels may simply be opened.
Secondly, the reserving engine’s performance meant that direct bookings have been gaining power. And, thirdly, with the ability to monitor opponents’ charges and market presence inside the instrument itself, made it simpler to design gross sales methods to spice up demand.
“SiteMinder has helped improve our lodge’s visibility significantly,” Patrizia stated. “It additionally lets me rearrange the order of room sorts and promotions in order that I can spotlight those I’m most all for promoting at any given time.”
When requested about future plans for Lodge Palau Fugit, Patrizia is obvious.
“SiteMinder has grow to be a key strategic associate for our lodge. It’s a instrument that permits me to handle all elements of distribution and gross sales from a single place.”
Thanks Patrizia, in your time and belief in SiteMinder and we want you all the most effective sooner or later!
